Yes, but the designer needs to look at the clarity of the pattern and the appropriate craftsmanship. Contact info@artstellary.com and we will do our best to accommodate you.

Yes, as long as the item has not been shipped. Please contact info@artstellary.com or log into your account if you need to cancel your order.

Orders cannot be updated after they have been shipped. If you need to make a change to your order, contact info@artstellary.com and we will do our best to accommodate you.

All artworks are professionally handled and follow Artstellary’s standardized packaging process.

Sturdy Cardboard Boxes: Used for small-sized stretched or framed pieces. We pack with extra support to ensure a safe journey from our studio to your home. 

Wooden Crates: Used for largeor oversized premium works. Our custom-built crates meet strict international standards, keeping your art firmly in place and tightly sealed against the elements.

Generally, you will receive your purchase in 1-3 weeks after order is placed. For quantity order, please contact us at Info@artstellary.com to confirm the accurate time frame.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.  

Absolutely! Artstellary organizes and ensures the transport of the artwork. You have nothing to worry about and there are no hidden costs.

Shipping costs are included in the price, regardless of destination.

We use DHL, FedEx, UPS.  

Yes, Free shipping all over the world.

We pack all paintings in strong cartonsvery carefully, normally it arrives safely. However, sometimes, it might arrive damaged, so, VERY IMPORTANT! Unpack the package in front of the courier, if it's damaged, please follow the below STEPS:

• Please ask courier man to write “the item is damaged/broken” or something like that on the waybill. You can keep your package after you and courier man both confirm the damages.
• Please take photos of the broken package (every side of it) and damages on painting to me, Let me deal with courier companies and will arrange to deliver a new painting immediately.
• If courier man just leave package at your door, there is no way you can confirm damages in front of courier man, please ignore NO.1, do No.2 above.
• Keep the damaged painting and the package until the problem is solved.

Once your return reaches our warehouse, please allow 3 business days for our team to process your refund. The time it takes for the funds to reach your account depends on your payment method: 

• PayPal: Typically appears in your account within 3 business days. 
• Credit Card: Usually takes 7-15 business days to reflect on your statement.

At Artstellary, we don’t believe in "good enough." Our mission is to ensure you are completely satisfied with your purchase. If for any reason you are not, we are here to help.

30-Day Return Policy You may return eligible items within 30 days of receipt for a full refund.

Customer Responsibility: If the return is due to personal preference (change of mind), the customer is responsible for the return shipping costs. The exact fee will depend on the carrier you choose. 

Condition: Items must be returned in their original condition and packaging to qualify for a refund.

Damaged Items & Complimentary Exchanges If your artwork arrives damaged during transit, we sincerely apologize. We offer complimentary exchanges to make it right.

Our Process: Simply send us a message at info@artstellary.com including your order number and a photo of the damaged artwork.

 We Handle the Rest: We will deal with the courier companies directly and ship out your replacement within just a few days.

 No Extra Cost: You will not be responsible for any shipping fees if the goods received are damaged.

 Please contact us at info@artstellary.com to initiate your return or exchange. Our team will guide you through the process.

For any other inquiries, please call:+86 180 0331 1971

You can contact us through Info@artstellary.com. We will be happy to assist you.

Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to import taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. However, if applicable, we will support with any communication of information with customs as necessary.

You may be able to pay with a card via PayPal without a PayPal account. Here’s how:

• Click Check out with PayPal and you’ll be redirected to PayPal. Instead of choosing to pay with your PayPal account, select Pay with Debit or Credit Card.
• You'll be prompted to fill in your billing and credit card information.
• Enter your email address so PayPal can send you a receipt.
• Click Continue to return to Artstellary. Your payment isn't sent until you click Submit order on Artstellary.

Artstellary currently accepts Visa, MasterCard, Discover, and American Express.  Artstellary also accepts payments made through PayPal.