Returns & Exchanges

At Artstellary, we don’t believe in "good enough." Our mission is to ensure you are completely satisfied with your purchase. If for any reason you are not, we are here to help.

1. 30-Day Return Policy You may return eligible items within 30 days of receipt for a full refund.
2. Customer Responsibility: If the return is due to personal preference (change of mind), the customer is responsible for the return shipping costs. The exact fee will depend on the carrier you choose.
3. Condition: Items must be returned in their original condition and packaging to qualify for a refund.Damaged Items & Complimentary Exchanges If your artwork arrives damaged during transit, we sincerely apologize. We offer complimentary exchanges to make it right. 
4. Custom Artwork Policy：Custom colors or sizes are non-returnable after delivery.Cancellations before shipping are subject to a $100 material fee.Each custom piece is made exclusively for you. As these works cannot be resold, we appreciate your understanding. 
5. Our Process: Simply send us a message at info@artstellary.com including your order number and a photo of the damaged artwork.
6. We Handle the Rest: We will deal with the courier companies directly and ship out your replacement within just a few days.
7. No Extra Cost: You will not be responsible for any shipping fees if the goods received are damaged.

Please contact us at info@artstellary.com to initiate your return or exchange. Our team will guide you through the process.

For any other inquiries, please call:+86 180 0331 1971

30-Day No-Risk Money-Back Guarantee We offer a 30-day, no-risk, money-back guarantee on every order. For returns, customers are only responsible for the return shipping costs.

To ensure your return request is accepted, please meet the following criteria: 

• Timeline: The request must be made within 30 days of receiving the artwork.
• Condition: The artwork must be in the same condition as it arrived and in appropriate packaging—ideally its original packaging.
• Refund Qualification: Please note that artworks must be securely prepared for return shipment in their original packaging to qualify for a refund.
• Handling: We kindly ask that you take extra care when unpacking your order to preserve its return eligibility.
• Damaged Items: If your artwork arrives damaged, please provide a photo of the damage immediately. This helps us understand what went wrong and improve our shipping process.
• Note on Packaging: If the original packaging is insufficient or damaged, please repackage the item to the best of your ability and ensure you take pictures for insurance purposes.

Once your return reaches our warehouse, please allow 3 business days for our team to process your refund. The time it takes for the funds to reach your account depends on your payment method:

• PayPal: Typically appears in your account within 3 business days.
• Credit Card: Usually takes 7-15 business days to reflect on your statement.